Privacy Policy

Last updated: 17 October 2026

GID Industrial (Europe) Ltd. (“GID,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect through our website, how we use and share it, and the choices and rights you have. It applies to information collected through this website, including our quote, contact, support, and newsletter forms.

Who We Are

GID Industrial (Europe) Ltd. is responsible for the personal information collected through this website. We are based in Donegal Town, Co. Donegal, Ireland, and work with our affiliated company, GID Industrial, in Richardson, Texas, USA. Our contact details are at the end of this policy.

Information We Collect

Information you provide. When you request a quote, contact our team, submit a support request, or subscribe to our newsletter, we collect the information you give us. This may include your name, company name, job title, email address, phone number, shipping and billing addresses, and details about the parts, equipment, repairs, or orders you ask about, including part numbers and any files you attach.

Information collected automatically. When you visit the website, we collect certain technical information, such as your IP address, browser and device type, the pages you view, the site that referred you, and the date and time of your visit. This information comes from server logs and from cookies and similar technologies. See our Cookie Policy for details.

How We Use Your Information

  • To respond to quote requests, sourcing enquiries, and support requests
  • To process and fulfil orders and repairs, including shipping, delivery, and order updates
  • To send product, service, and industry updates you have asked for, including our newsletter
  • To operate, maintain, secure, and improve our website and services
  • To keep business records required for accounting, tax, warranty, and quality-management purposes
  • To comply with legal, regulatory, and export-control obligations
  • To detect, prevent, and address fraud, security issues, or misuse of our website

Legal Bases for Processing (EEA and UK)

If you are in the European Economic Area or the United Kingdom, we process your personal information on the following legal bases:

  • Contract: to respond to your quote requests and to process orders and repairs you ask us for
  • Legitimate interests: to run and improve our business and website, communicate with business customers, and keep our systems secure
  • Consent: where required, such as for marketing emails or non-essential cookies. You can withdraw your consent at any time.
  • Legal obligation: to meet tax, record-keeping, and export-control requirements

How We Share Information

We do not sell your personal information, and we do not share it for cross-context behavioural advertising. We share personal information only as follows:

  • With service providers that work on our behalf, such as website hosting, email delivery, form processing, and shipping and logistics providers. They may use your information only to provide services to us.
  • With suppliers and repair partners, only to the extent needed to source, test, repair, or ship the parts you request
  • Between GID’s offices in the United States and Ireland
  • When required by law, regulation, or legal process, or to protect our rights, property, or safety
  • In connection with a business transaction, such as a merger, acquisition, or sale of assets

International Transfers

GID operates in the United States and Ireland, so your information may be transferred to, stored in, and processed in a country other than your own. When we transfer personal information out of the European Economic Area or the United Kingdom, we use appropriate safeguards required by law, such as the European Commission’s Standard Contractual Clauses.

Data Retention

We keep personal information for as long as needed for the purposes described in this policy. Quote and order records are kept for as long as required for accounting, tax, warranty, and quality-management purposes, or as otherwise required by law.

Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. Residents of the European Economic Area, the United Kingdom, and certain U.S. states have specific rights under applicable law.

To exercise any of these rights, contact us using the details below. We will respond within the time required by law and may need to verify your identity first. We will not treat you differently for exercising your rights.

If you are in the European Economic Area, you also have the right to lodge a complaint with your local data protection authority. In Ireland, this is the Data Protection Commission (dataprotection.ie).

You can unsubscribe from marketing emails at any time by using the link in those emails.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Our website and services are intended for business users and are not directed to children under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. Material changes will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us at sales@gidindustrial.com or +353 85 862 1916, or write to us at:

GID Industrial (Europe) Ltd.
Donegal Town, Co. Donegal, Ireland